What do I do if my purchase arrives faulty or develops a fault over time? In the odd event that one of our products arrives faulty or develops a fault overtime, we provide a very fair and honest faulty goods return policy. Please either email a photo of the fault with a short description to 'email@example.com', or send the item back to us using the exact same steps as above and we will test your product to determine the exact reason for the fault. If this reason turns out to be a manufacturing fault then we will send you out a brand new replacement. You can't get much fairer than that!
What guarantees and warranties come with the product? First and foremost you get our no quibble 'have your money back in full if not entirely satisfied' guarantee providing the item is returned to us in mint, we can sell it to someone else, condition. Second you have your statutory rights - and we'd never mess with those. Plus there is our own manufacturers 12 months warrantee against any defects in materials used or the way it was made.