Nookie 3m Waist Towline

Delivery Table for Mainland UK*

*The following postcodes are classed, by carriers, as NOT being mainland UK:

AB, IV, HS, KW, ZE, IM, GY, JE, PO30-41, KA27-28, PA20-38, PA41-49, PA60-78, PA80, PH17-26, PH30-44, PH49-50, TR25-25 and BT.

Delivery surcharges up to £7.00 may apply on Express Service to these areas.

Shipping charges will be calculated at the checkout once your postcode is entered.

Please note that deliveries to remote areas may take slightly longer.

For full details and Terms and Conditions please click here

You may return an item for refund or exchange up to 30 days after receipt, as long as it hasn't been used or damaged, is still in its original packaging and/or has original labels still attached. Please complete our returns form and send this, together with the item, to the address on the form. Please note that unless the item is faulty or we had supplied the wrong item, you are responsible for the cost of return. Refunds will be made using the same method as the original transaction. If you opt for enhanced shipping, that charge is not refundable. 

Custom-made or personalised items are not refundable unless they are defective.

See our full returns policy for more detail, including a link to our returns form and returning faulty items.

View full returns policy

Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.

Nookie offer a one year guarantee on all their products against faulty workmanship and materials. This guarantee is valid to the original retail consumer purchaser only and a proof of purchase will be required.

To receive an extended additional year’s warranty on workmanship you must register your purchase within 6 months of the original purchase using the online form below.

The above said, we are not ogre’s. We will treat each case on it’s own merit and offer warranty cover for longer periods in many cases to make sure you are really happy with both your products lifespan and the service you receive from us along the way. We’re confident you will find our customer service first class.

If a product is found to be defective due to a manufacturing failure Nookie will repair or replace, at their discretion, any defective part. Nookie must receive the faulty item back before any repair, refund or replacement can be actioned.

The product must be sent directly to Nookie (carriage paid by you) together with the completed RETURNS FORM.

This guarantee does not cover normal wear & tear, nor damage resulting from abuse, alteration or unauthorised repair. Latex seals and fabric socks are not covered under this guarantee due to their vulnerable nature. Clothing must be CLEAN and DRY before being sent back for warranty or repair work. Wet, dirty or stinking products will not be repaired and returned to the sender. Please allow up to 21 days for items to be returned.

This guarantee does not affect your statutory rights.

Postage is not free – it is your responsibility to pay for the cost of shipping the product to Nookie.
Please send your product back with the completed form which can be downloaded here

RETURNS FORM
YOU WILL NEED TO KEEP YOUR ORIGINAL RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY

Contact for Warranty Issues
If you’d like to contact someone to discuss your warranty request please email us via contact form below.

Address:
NOOKIE
RETURNS DEPARTMENT
UNIT 1 DELAWARE IND EST
GUNNISLAKE
CORNWALL
PL18 9AR

Download Returns Form
RETURNS FORM