Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.
All kayaks ZET are provided with an extended warranty:
- 2 years * for the shell and other parts of the kayak
* The validity of the 2 year warranty is subject to the registration of the boat within 30 days of purchase. The warranty covers defects of material or processing defects.
Conditions of the claim:
- The boat must be free from all impurities
- The complainee must present a valid warranty, a receipt (containing the production code corresponding to the code of the claimed kayak)
- Complaints can be made at the point of purchase
- The justification of the claim must be authorized by the producer (retailer in consultation with the manufacturer)
Warranty is not valid in these cases:
- Any damage due to improper, excessive or abusive use, mechanical damage with a sharp object, non-specialized interventions to the shell of the kayak and equipment of the boat (including customization, repair, etc.)
- damage during transportation and shipping
- damage to the kayak,through long exposure to direct sunlight, high heat or severe cold
- damage to the boat from the usage of a modified brace or without the reinforcing foam
- defects applied from the manufacturer (seller) without a valid warranty certificate and deficiencies made after the warranty period
- normal wear and usage
Other Conditions:
- The manufacturer or seller undertakes to change (and/ or repair) the kayak or any part thereof, subject to the warranty conditions.
- part of the guarantee does not include damage directly or indirectly inccured by a defect in the ship or its equipment.
- the company ZET kayaks is not responsible for any additional guarantees granted by the seller.
Canoeing is a potentially dangerous sport and ZET Kayaks company assumes no liability for any damage or injury incurred in connection with the use of its products.