Zet Director Whitewater Kayak

Due to the size and weight of short kayaks we use DX for shipping. This ensures that your items reach you efficiently and securely. If you have specific preferences regarding shipping methods or carriers, please don't hesitate to reach out to our team.

Shipping areas are determined by DX. Please refer to our Terms and Conditions for a comprehensive list of postcodes where the DX surcharges above may apply.

Shipping charges will be calculated at the checkout once your postcode is entered.

Please note that deliveries to remote areas may take slightly longer.

You may return an item for refund or exchange up to 30 days after receipt, as long as it hasn't been used or damaged, is still in its original packaging and/or has original labels still attached. Please complete our returns form and send this, together with the item, to the address on the form. Please note that unless the item is faulty or we had supplied the wrong item, you are responsible for the cost of return. Refunds will be made using the same method as the original transaction. If you opt for enhanced shipping, that charge is not refundable. 

Custom-made or personalised items are not refundable unless they are defective.

See our full returns policy for more detail, including a link to our returns form and returning faulty items.

View full returns policy

Below is an extract of the manufacturer’s warranty. If you want to make a claim under their warranty, please contact us in the first instance and we will contact the manufacturer on your behalf. Please provide us with your name, address and contact details, when you bought the product from us and what the fault is, together with pictures.

All kayaks ZET are provided with an extended warranty:

• 2 years * for the shell and other parts of the kayak

* The validity of the 2 year warranty is subject to the registration of the boat within 30 days of purchase. The warranty covers defects of material or processing defects.

Conditions of the claim:

• The boat must be free from all impurities
• The complainee must present a valid warranty, a receipt (containing the production code corresponding to the code of the claimed kayak)
• Complaints can be made at the point of purchase
• The justification of the claim must be authorized by the producer (retailer in consultation with the manufacturer)

Warranty is not valid in these cases:

• Any damage due to improper, excessive or abusive use, mechanical damage with a sharp object, non-specialized interventions to the shell of the kayak and equipment of the boat (including customization, repair, etc.)
• damage during transportation and shipping
• damage to the kayak,through long exposure to direct sunlight, high heat or severe cold
• damage to the boat from the usage of a modified brace or without the reinforcing foam
• defects applied from the manufacturer (seller) without a valid warranty certificate and deficiencies made after the warranty period
• normal wear and usage

Other Conditions:

• The manufacturer or seller undertakes to change (and/ or repair) the kayak or any part thereof, subject to the warranty conditions.
• part of the guarantee does not include damage directly or indirectly inccured by a defect in the ship or its equipment.
• the company ZET kayaks is not responsible for any additional guarantees granted by the seller.

Canoeing is a potentially dangerous sport and ZET Kayaks company assumes no liability for any damage or injury incurred in connection with the use of its products.